Coursi Support

Contact support in Coursi

The fastest way to reach the support team is through the Coursi app. Sign in and open Account → Support → Start support chat, then choose the category that best matches your issue.

For an active ride, trip, delivery, or order, open its details first so the relevant reference and status are available when you contact support.

Information that helps us investigate

Include the following when it applies:

• A short description of what happened and what you expected.
• The date and approximate time of the issue.
• The relevant ride, trip, delivery, order, payment, or transaction reference.
• A screenshot that does not expose passwords, verification codes, or financial credentials.

Coursi Support will never ask for your password, one-time sign-in code, ride PIN, or a bank or mobile-money confirmation code.

Account and privacy requests

You can update available account information from your account settings. To delete your account, open Account → Settings → Manage account → Delete account and follow the confirmation steps.

Read the Privacy Notice for information about personal data and the Account and Data Deletion Notice for deletion details.

Immediate safety concerns

Coursi Support is not an emergency service. If you or someone else is in immediate danger, contact the local emergency services for your location first, then report the incident to Coursi Support when it is safe to do so.