Account and Data Deletion Notice

1. Scope

A request applies to your personal Coursi account and the associated personal data we hold, whether you use the services as a client, driver, delivery partner, or business user. It also includes information received through Facebook, Apple, or Google sign-in.

2. Submitting a request

1. Sign in to the Coursi account you wish to delete.
2. Open Account → Settings → Delete account.
3. Review the information shown, complete any required identity check, and confirm the request.

Signing out, uninstalling the app, or disconnecting Coursi from a sign-in provider does not submit an account-deletion request. You may contact Coursi Support with questions before confirming.

3. Effect of the request

Your account is deactivated immediately upon confirmation. You are signed out and can no longer access Coursi through that account, including any associated driver or business access.

We then delete the account and associated personal data, subject to the limited exceptions below. Ending access is immediate; completing deletion of the data takes additional time. Your account remains deactivated during that period.

4. Data covered and retention exceptions

Deletion covers account and profile information, information about your use of the services, communications, uploaded content, location information, and other personal data associated with the account. Where required, we also arrange deletion of data held by companies working on our behalf.

Certain records may be retained where necessary to:

• Comply with accounting, tax, payment, or other legal requirements.
• Complete or verify outstanding transactions, payments, or refunds.
• Investigate fraud or safety incidents, resolve disputes, or establish, exercise, or defend legal claims.
• Maintain a limited record of the request and the action taken in response.

We limit the retained information and the period for which it is kept to the reason that applies. We may also retain information after removing all details that could identify you. Further information appears in the retention and deletion section of the Privacy Notice.

5. Related accounts, business records, and obligations

Deleting your personal Coursi account does not automatically delete a separate merchant or transport business, another user's account, or records independently required by that business. It does not transfer business ownership or extinguish outstanding financial obligations.

It also does not delete your Facebook, Apple, Google, bank, or mobile-money account. Those providers handle their accounts under their own terms and privacy notices.

You may wish to retain copies of receipts or other information you need before submitting the request. Questions about outstanding transactions or business responsibilities can be directed to support; they do not change the immediate deactivation that follows confirmation.

6. Questions and other data requests

For questions or requests concerning access to or correction of personal data, open Account → Support → Start support chat and select Account. To request account deletion, use the account settings described in section 2.

Your rights under applicable data-protection law are explained in the Privacy Notice.